The Greater Burlington YMCA provides a diverse organization of people of all ages joined together by a shared commitment to nurturing the potential of youth, healthy living and fostering a sense of social responsibility. As a Y employee, you’ll be inspired to make a difference each day in a position that matters. With a strong mission and core values, we offer a cause you can participate in.
Join the Y team today!
We are currently seeking part-time Member Engagement Associates to work closely with our members in servicing memberships, building relationships and creating an inviting and safe atmosphere.
Position Summary
Our Member Engagement Associates are friendly, outgoing and provide exceptional service to ensure every person who comes to the Y community feels welcomed and safe. Shifts may include opening shifts beginning at 5:45 am in the morning, day time, or evening shifts up to closing at 8:00 to 9:00 pm This position may require weekdays or weekends to accommodate all hours our Y is open to the public.
Essential Functions:
- Greet members, program participants, visitors and partners as they enter the facility.
- Check members into the facility.
- Sell new memberships.
- Manage existing memberships.
- Give prospective members tours.
- Be familiar with onsite programs and classes in order to answer questions.
- Troubleshoot systems with members either in person or over the phone.
- Answer the phone and direct calls.
- Address questions, comments or concerns in a friendly manner.
- Assist in maintaining cleanliness and organization at the front desk area and throughout the facility.
- Other duties as assigned.
Requirements:
- Provide excellent service to Y members, program participants, community and staff.
- Ability to problem solve efficiently and effectively to ensure a timely resolution.
- A comfort in conflict resolution in-person.
- Must be reliable, dependable and flexible.
- Basic cash handling skills.
- Demonstrate Y Character Values: Caring, Honesty, Respect, and Responsibility
Benefits & Perks
- Individual membership for part-time staff, along with member program discounts, camps, events and classes.
- Retirement Savings Plan and Pension Eligibility
- National Training with Y of the USA
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
The Greater Burlington YMCA is an inclusive, nonprofit organization joined together by a shared commitment to nurture the potential of kids, promote healthy living, and foster a sense of social responsibility. Strengthening community is our cause.
Together we work to ensure that everyone, regardless of ability, age, cultural background, ethnicity, faith, gender, gender identity, income, race, sex, or sexual orientation has the opportunity to reach their full potential. We value an environment that fosters dignity, respect, fairness, and appreciation for all aspects and dimensions of diversity.
